The Commission notified White Hat in January 2020 that it was to undertake an investigation of its combined remote operating licence, as part of the regulator’s ongoing compliance work.
The study focused around the handling of seven customers’ accounts, following concerns identified through a compliance assessment in March 2019. The regulator identified failings in the way White Hat identified and managed customers who were at higher risk of money laundering and problem gambling.
Specifically, the Commission said White Hat breached two licence conditions, as well as a provision in the social responsibility code. Breaches were identified on White Hat’s grandivy.com, 21casino.com, hellocasino.com and dreamvegas.com brands.