KSA launches player protection consultation

| By Richard Mulligan
Kansspelautoriteit (KSA), the Dutch gambling regulator, has launched a consultation to gather opinions about new player protection measures for the country's regulated iGaming market.

The KSA has published a series of proposed guidelines, and is seeking feedback from the industry and the public via a consultation that will run until April 22.

Last month, the Dutch Senate passed the Remote Gaming Act, paving the way for the roll-out iGaming regulations in the country. However, although the regulations state that operators must have a ‘duty of care’ to consumers, it has been left to the KSA to decide what this constitutes.

The KSA’s guidelines state that consumers must be able to make an informed choice in regards to if they want to place a bet and, if so, which operator they would like to bet with.

In relation to this, the KSA is proposing that licensees provide an explanation of how games of chance work, the terms and conditions for these games and the statistical chances of winning.

In addition, consumers must be able to immediately see risks associated with gambling, while the 18-years-old age restriction should be clearly displayed. Operators must also offer information about self-exclusion, suspension, limit setting and help for addiction – all of which should be portrayed in easy-to-understand language.

As a comparison, in the re-regulated Swedish iGaming market, the regulator has ordered operators to sign up to a Spelpaus self-exclusion scheme, which allows members of the public to avoid receiving gambling-related marketing messages and promotions.

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