BMIT unveils AI-powered customer experience tool

| By Robert Fletcher
BMIT Technologies has announced the launch of a new AI-powered intelligent virtual agent to offer a customer support tool its clients around the world.

Developed by EBO, the CX Virtual Agent tool will be offered exclusively by BMIT Technologies for gaming companies, with aim of automating customer service.

According to BMIT, the product creates a rich data set, built on conversations and dialogues with customers across communication channels such as web chat, Facebook Messenger and WhatsApp.

“At BMIT Technologies we pride ourselves in offering the best technology solutions to our customers,” BMIT chief executive Christian Sammut said.

“Our solutions are built on a resilient infrastructure and supported by the right set-up, a highly experienced team, as well as innovative thinking that helps our customers identify opportunities to enhance their business potential.

“We are very proud to partner with Their specialism in the world of AI, as well as commitment to excellence and innovation, is in line with our business philosophy and portfolio objectives.”

EBO chief executive Dr. Gege Gatt added: “Our partnership with BMIT Technologies will help us offer advanced virtual agents to a much wider audience, starting from online gaming.

“The virtual agent will help platforms tackle traditional challenges in the igaming sector.”

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