Influencer Customer Success Manager
Posted:
- Location
- United States
- Job type
- Permanent
- Salary
- USD 90,000 - 100,000 Annually
As Influencer Customer Success Manager
Job description
Role: Guide and optimize creator relationships to drive impactful influencer campaigns across sports media brands.
Focus: Enhance campaign performance through strategic coaching and data-driven insights.
Team: Collaborative, innovative marketers passionate about sports culture and influencer success.
Perks: Competitive compensation, comprehensive benefits, and an inclusive, growth-oriented culture.
The Opportunity
Better Collective is a global sports media powerhouse, home to premier brands such as AceOdds, HLTV, The Nation Network, Action Network, and FutbolSites, engaging over 400 million monthly visitors.
We’re searching for a Customer Success Manager who thrives on building meaningful relationships with influencers. You'll empower creators by optimizing their content strategies, improving their earnings, and maximizing their impact. If you excel at using analytics to unlock influencer potential and enjoy fostering authentic connections, this role is ideal for you.
What You’ll Do
Provide strategic guidance to creators on content best practices, promotional methods, and platform optimization.
Act as a trusted coach, leveraging analytics to drive campaign success and influencer growth.
Proactively address creator needs, resolving challenges to maintain high satisfaction and productivity.
Coordinate with marketing, product, and analytics teams to streamline creator tools, processes, and onboarding.
Identify and communicate high-impact campaign opportunities aligned with sports events and operator promotions.
Transform industry trends and performance data into actionable strategies for influencer success.
What Success Looks Like
Within 30 days: You’re onboarded, familiarized with tools and processes, and have begun establishing relationships with key creators.
Within 60 days: You’ve provided strategic insights leading to measurable improvements in creator performance.
Within 90 days: Your influencer campaigns start delivering positive outcomes aligned with business objectives, enhancing creator satisfaction and revenue.
Job requirements
3 to 5 years experience in customer success, account management, or social media within sports betting, iGaming, or digital media.
Deep understanding of the creator economy and proven ability to drive conversions through social content.
Track record optimizing content performance across TikTok, YouTube, Twitter/X, Instagram, Snapchat, and Discord.
Passionate about sports culture, digital communities, and online betting.
Exceptional communication, coaching, and interpersonal skills.
Analytical mindset with proficiency in leveraging data for decision-making.
Experienced in cross-department collaboration within fast-paced environments.
What You’ll Get
A competitive salary and full health benefits (medical, dental, vision)
Life and disability insurance
Paid parental leave and generous time off
Career growth opportunities within a supportive company
A team that cares about the work, values collaboration, and brings humor and energy into the everyday
How We Work
We focus on strong collaboration, open communication, and finding clarity together. The people here enjoy their work, respect each other’s ideas, and approach challenges with curiosity and care. You’ll be given room to contribute in meaningful ways and grow at a healthy, sustainable pace.
Help us grow the influence of our brands by building meaningful relationships with the creators who shape today’s sports culture.
New York salary base: 90-100K USD
Hybrid
New York, United States
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