Service Delivery Director
Posted:
- Location
- Remote
- Job type
- Permanent
| WHAT WE EXPECT FROM YOU 5 + years of experience in Service Operations, ideally in BPO or outsourcing. Client-focused, strategic thinker with strong problem-solving skills and ability to develop long-term service delivery plans. Excellent project management skills, including planning, execution, risk mitigation, and stakeholder communication across complex initiatives. Proven leadership experience managing teams and coordinating cross-functional experts without direct authority. Track record of driving changes and improvements across multiple teams in dynamic environments. Experience building and running feedback and satisfaction measurement processes and service performance reporting. Solid understanding of SLA management, service design, and internal customer experience. Understanding of unit economics and service cost modeling. Ability to write clear and structured documentation (e.g., service standards, process changes, playbooks). Workforce planning, resource allocation, budget control, and cost-efficiency improvement experience. Strong analytical and data interpretation skills. Advanced Excel / Google Sheets (reporting, dashboards). Experience with Jira and Confluence. Upper-Intermediate to Advanced English (written and spoken). Familiarity with BI tools such as Power BI, Looker, Tableau, or Google Data Studio is a plus. Background in Customer Support is highly desirable - will be a plus. Do you want to know some details about this position? Tetiana will help! more details work HOW IT WORKS 1st stage: pre-screen. 2nd stage: interview. 3rd stage: test task. 4th stage: final interview. 5th stage: referrals and offer. Apply now and become a Service Delivery Director at Boosta! 28 business days of paid off Flexible hours and the possibility to work remotely Medical insurance and mental health care Compensation for courses, trainings English classes and speaking clubs Internal library, educational events Outstanding corporate parties, teambuildings WHAT WE OFFER: Recommend a friend apply Haven’t found a vacancy that suits you? Maybe we will find something to offer you Send resume For CV / career questions cv@boosta.co For all other questions pr@boosta.co |