Greentube rolls out Neccton’s responsible gambling solution

Greentube rolls out Neccton’s responsible gambling solution

Greentube, the interactive arm of Novomatic, has enhanced its player protection systems with the integration of a new artificial intelligence-based responsible gambling solution from Neccton.

Published 15th October 2020

Greentube said the tool would help it to identify problem gambling in real-time, while the solution automatically interacts with players showing harmful behaviour.

A built-in mentor back-office system tracks specific metrics that help to indicate if a player is spending more than they can afford. The solution flags activities such as customer deposits while during gambling sessions, failed deposits and cancelling withdrawals.

Greentube can then contact its operator partners and make them aware of any potential problem gambling.

Neccton will also communicate directly with players via customised text messages, informing them of changes in their play or overspending. The solution sends them information, to analyse their own behaviour and compare it against general player habits.

Read the full story on iGB.

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