Global Gaming loses Swedish licence
Published 17th June 2019
Failings cited by the regulator refer to both responsible gambling and anti-money laundering measures, with SafeEnt, the holding company of Global Gaming, now required to cease Swedish operations with immediate effect.
Global Gaming had been running its Ninja Casino and Spellandet.com iGaming brands via online casino and sports betting licences issued in December 2018.
In its assessment, the regulator explained that data for the activities of ten Global customers showed widespread failings by the operator.
These included Global not intervening to determine the source of players’ funds or to address their high levels of spending.
Swedish law says players must set deposit limits, while licensees are required to contact players who set a monthly limit over SEK10,000 (£838/€940/$1,053).
None of the ten customers were contacted, while two players lost between SEK50,000 and SEK1.1m in the space of a week.
Spelinspektionen has also found failures for duty of care whereby Global did not contact players about their gambling habits, despite them spending such large amounts of money.
There were also flaws in the operator’s anti-money laundering measures, with Global failing to carry out a general risk assessment of its business, as required by the Swedish Money Laundering Act.
In addition, Spelinspektionen has said Global Gaming failed to carry out proper checks on customers to ensure they are not using its service for money laundering, while Global failed to follow rules on customer awareness.
Spelinspektionen also identified failings in terms of bonuses. Licensed operators can only offer bonuses to players when they first sign up to use their services, but Global continued to run certain initiatives for customers after this.
“Due to the fact that the company has not fulfilled what is required regarding the requirements for duty of care and deposit limits, it has violated some of the most central parts of the game law which are aimed at protecting the player against excessive gambling,” Spelinspektionen said.
“SafeEnt has described what measures it intends to take to correct the deficiencies, but the Spelinspektionen considers that the measures are not sufficient, and notes that SafeEnt lacks understanding of important parts of the regulations that govern the operations.”