Gambling Commission issues white label warning to licensees

Gambling Commission issues white label warning to licensees

The GB Gambling Commission has issued a warning to white label solutions providers that they will ultimately be held responsible for any wrongdoing by their clients.

Published 11th September 2019

In its warning, the regulator cited Provision 1.1.2 of the Social Responsibility Code, part of its Licence Conditions and Codes of Practice, which says licence holders are responsible for any third parties they works with.

Provision 1.1.2 also states the licensee must ensure clients conduct themselves as if they were bound by the same conditions and codes of practice.

Failure to comply with these conditions could put licenses at risk, with the regulator able to suspend or withdraw certification.

“Licensees must know their customers and be able to demonstrate knowledge, oversight and proactive interactions where appropriate,” the Commission said. “Any interventions must be completed in a timely manner.”

The Commission also warned that all third parties with which operators and white label providers work must hold relevant licences.

The warning comes after the Commission last week suspended EveryMatrix’s operating licence and opened a review into the online gaming software supplier.

The regulator said the decision was based on compliance activity at EveryMatrix, including an examination of its customer interaction framework.

The Commission plans to publish more guidance to help licensees ensure they are complying with its rules and regulations.