Danish regulator fires warning over ‘free’ bonus offers
Published 16th April 2019
Rules set out by the Danish Consumer Ombudsman state that any offers with a turnover or rollover requirement may not be marketed as ‘free’ in Denmark.
The Executive Order on Online Casino section 20(1)(1) and the Executive Order on Betting section 19(1)(1) also says that all terms and conditions connected to a bonus must be published “directly alongside the offer”.
This means any licensed operator marketing games such as free bets and free spins can only do so when no additional wagering requirements are attached to the bonus offer.
Upon issuing the warning, the regulator cited a case from February 2016 when the Ombudsman took action against an unnamed operator.
The gambling operator in question had been offering players the chance to get up to 100 free spins if they made a deposit of DKK25 (£2.90/€3.35/$3.78).
However, the offer came with conditions that the player could not withdraw any winnings from the free spins without first wagering 15x their original deposit in the promotional period.
The Ombudsman declared the advert misleading as the free spins were in fact no free, but came with the wagering conditions, thus breaching regulations.