AskGamblers recovers record $8.8m for players in 2019
Published 26th March 2020
AskGamblers was able to recover the funds through its casino complaint service, where users can log any issues they have experienced with operators not paying out winnings.
The amount recovered in the past year was 30% higher than in 2018, while the number of complaints filed through the service increased by 24% to 9,809, with some 6,804 players submitting claims against 725 online casino brands.
Of the 2,650 cases that were accepted by AskGamblers, 2,257 complaints were resolved, resulting in a resolution success rate of 84%, compared to 72% in the previous year.
The main reason for complaints was payment problems, with 2,195 of accepted cases related to such issues. Account handling issues followed in a distant second on a total of 195 cases, then deposit issues with 94 complaints, 81 bonus issues, 35 software issues and 50 miscellaneous problems.